My wife got me a Coach wallet for my birthday a long time ago. Over the years, it has started to wear along the spine. The Coach site describes their lifetime warranty, so I sent it in for repair. A few weeks later, the wallet was returned untouched. The response letter said that it was unrepairable; in exchange, they gave me 40% off any item. The discount isn't bad, especially if I get something pricey, but they should have sent me a new wallet. Maybe I will get one of these, or these.